Need Help?
Stuck on something? We're happy to help you get the most out of GetCookie!
Common Issues
GetCookie is not responding
If GetCookie isn't responding to commands, try the following:
- Make sure the bot has the required permissions in your server
- Check if the bot is online in the member list
- Ensure you're in a channel where the bot has access
Cannot give or receive Cookies
If you're having trouble giving Cookies:
- Make sure you have Cookies to give (check your balance)
- Verify you're tagging a valid server member
- Check if there are any server-specific restrictions set by admins
Leaderboard not updating
If the leaderboard seems stuck:
- Leaderboards updates periodically — wait a few minutes
- Try the command again to force a refresh
- Clear Discord's cache by restarting the app
Contact Us
For other inquiries, you can reach us through:
💡 Pro tip: When reporting an issue, include as much detail as possible — the command you used, any error messages, and what you expected to happen. This helps us resolve your issue faster!