Privacy Policy

This Privacy Policy explains how GetCookie collects, uses, stores, and protects your information when you use our Service. Please read this policy carefully.

Last Updated: January 2026

1. Introduction

GetCookie (“we,” “us,” or “our”) operates a community recognition service through our Discord bot (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

We collect information necessary to provide and operate the Service. This includes:

2.1 Account and Identity Information

2.2 Recognition Data

2.3 Usage Information

• Structured event logs (e.g., commands used, recognition events)
• Error logs and debugging information
• Session information

We do not store free-form message content beyond recognition messages you explicitly send through our commands.

2.4 Information We Do NOT Collect

We practice data minimization. GetCookie does NOT intentionally collect or store:

• Personal Identity Information: We do not collect your real name, address, or phone number
• Email Address: We do not require or store email addresses
• Payment Card Information: We do not process credit cards or payment methods
• Location Data: We do not collect GPS or precise geolocation data
• Discord Content Beyond Commands: We only process bot commands and recognition reactions; we do not access your private messages or other Discord data

3. How We Collect Information

We collect information in the following ways:

• Through Bot Commands: When you use GetCookie commands to give or receive Cookies
• From Discord: We receive your Discord User ID and server information when you interact with our bot

4. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process recognition events, maintain Cookie balances, display leaderboards
• Improve the Service: Debug issues, optimize performance, and enhance user experience
• Communicate: Send recognition notifications and important service updates
• Ensure Security: Detect and prevent fraud, abuse, or unauthorized access
• Comply with Legal Obligations: Respond to legal requests and enforce our Terms of Service

5. Data Storage and Retention

5.1 Storage Location

User data is stored in secure databases.

5.2 Retention Period

We retain your data only as long as reasonably necessary:

• Recognition Data: Retained while your server uses GetCookie; can be deleted upon request
• Event Logs: Retained up to 30 days
• Error Logs: Up to 1 year

5.3 Account Deletion

You may request deletion of your data by contacting us at support@getcookie.org. Upon a verified deletion request, we will delete:

• Your recognition history and Cookie balance
• Server-specific settings (if you are a server admin)

6. Data Sharing and Disclosure

We may share information only in the following limited circumstances:

6.1 Third-Party Service Providers

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoenas, court orders, legal requests)
• Government or regulatory agency requests
• To protect our rights, property, or safety

7. Your Rights and Choices

7.1 Access and Export

• You can view your Cookie balance and recognition history through bot commands
• You may request a copy of your personal data by contacting us

7.2 Deletion

• Server admins can remove GetCookie from their server at any time
• You may request deletion of your data by contacting us

7.3 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you may have additional rights including:

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to limitations)
• Right to Data Portability: Receive your data in a portable format

To exercise these rights, please contact us at support@getcookie.org.

8. Children’s Privacy

The Service is not intended for individuals under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information. These include:

• Secure database access controls
• Encrypted data transmission
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: support@getcookie.org